HSW 101

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Communications in Healthcare

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What this course is all about:

Communications in healthcare Communications in confidentiality and HIPAA Professional documentation and communication Reliever endorsements Communication with the elderly Special communication needs


This Program of Study provide guidelines on proper monitoring, documentation techniques and other ways of communication. This can help the caregivers learn ways on how to effectively connect with their client may it be through verbal communication, gestures, facial expressions, communication board, documentation, reporting, etc. Learning and understanding the back story of why there is a “gap” and how to fill the “gap” in communication helps build a great and fluid relationship between the client and caregiver. This Program of Study is equivalent to additional 4 (four) hour training to meet and exceed requirements defined by the Illinois Department of Public Health Administrative Code Part 245.

The Goal

To provide learners with the foundation necessary to communicate effectively with client(s) or seniors, (including those who are but not limited to hard of hearing, have dementia, or have other special needs) their families, and health care professionals.


All learners are expected to read & study ahead before the scheduled webinar. The webinar is live, and your instructor requires everyone to actively participate in the virtual class.


All learners are expected to pass the written test. You can complete this test on or before the webinar and submit it to your instructor, Star Ewell, CNA at [email protected].
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